Voice Agent Platforms

Bland AI vs ElevenLabs Agents: tested on real calls, priced side by side

Pricing and features, side by side. Last verified October 23, 2026. Spot a wrong price? support@cozzo.io

Cozzo’s tip: start with the billing row. It’s where the surprises hide.

Cozzo’s verdict. Short answer: ElevenLabs Agents answered faster and passed more of our receptionist tests. Its median reply was 1.04 s vs Bland’s 1.86 s on our Oct 20 phone calls, and it passed 13 of 15 Round 4 receptionist calls vs Bland’s 10. Bland is the simpler bill: $0.14/min with the LLM, speech-to-text and voice included, while ElevenLabs is $0.08/min with the LLM billed on top. Cozzo’s pick for most small businesses: ElevenLabs Agents. Pick Bland if one all-in per-minute rate matters more than speed.

5 of 8 rows differ

Bland AI and ElevenLabs Agents compared: type, billing style, starting price, billing, hipaa / baa, best for, key features, last verified
Detail	Bland AI	ElevenLabs Agents
TypeSame	BothVoice Agent Platforms
Billing styleSame	BothPay as you go
Starting priceDiffers	$0.14/min, $0 platform fee	Agents: $0.08 per minute
BillingDiffers	All-in per minute (no separate LLM/STT/TTS charges)	Usage-based
HIPAA / BAADiffers	Enterprise: BAA, SSO and data residency; HIPAA-eligible with a signed BAA (pricing FAQ, checked Oct 17, 2026)	HIPAA-eligible options with BAAs on Scribe Medical
Best forDiffers	Teams that want one flat per-minute price with no model pass-through bills	Builders who want ElevenLabs' voices and speech models in one agent pipeline
Key featuresDiffers	LLM, transcription and premium voices included in the per-minute rate No token charges or model-provider pass-throughs Knowledge bases (10 on Start, 50 on Build)	ElevenLabs speech models in one low-latency pipeline New Realtime API speech-to-speech models, which ElevenLabs says are OpenAI Realtime-compatible 90+ languages on newest TTS models
Last verifiedSame	BothOctober 23, 2026

Cozzo testedVoice agent latency on real phone calls

Bland AI: 1.86 s median reply time (8 of 8, 11 calls)
ElevenLabs Agents: 1.04 s median reply time (tied 1 of 8, 11 calls)

Real phone calls, vendor defaults, Oct 20, 2026. Small samples, so treat close numbers as ties. See the method and limits.

Measured on Cozzo’s test calls

Bland AI: 1.86 s median reply time (11 phone calls); cost about $0.068 per ~29 s call (about $0.14/min)
ElevenLabs Agents: 1.04 s median reply time (11 phone calls); cost about $0.045 per ~32 s call (plan credits) (about $0.08/min equivalent)

From our own phone calls on Oct 20, 2026, vendor defaults. Measured cost is what our calls cost, not a list price.

Cozzo-tested · Round 4 · October 22, 2026

AI receptionist test: Bland AI vs ElevenLabs Agents

Calls passed out of 3 on each scenario, same dental-office prompt for both.

Bland AI · 10/15 · 1.94 s median reply

Book a new patient
Reschedule
Unknown insurance
Interruption
Dental emergency

ElevenLabs Agents · 13/15 · 1.06 s median reply

Book a new patient
Reschedule
Unknown insurance
Interruption
Dental emergency

† Callback taken, but the number was read back wrong at least once. 3 calls per scenario; small samples.

See the AI receptionist benchmark →All voice AI benchmarks →

Bland AI Pricing Explained →ElevenLabs Agents Pricing Explained →

Both are managed voice agent platforms that answer and place phone calls. Bland AI charges $0.14/min of talk time on its Start plan ($0 platform fee, 10 concurrent calls, 100 calls a day) or $0.12/min plus a $299/mo platform fee on Build (50 concurrent, 2,000 calls a day), with the LLM, speech-to-text and text-to-speech included and telephony billed separately. ElevenLabs Agents charges $0.08 per call minute on every plan, with 15 to 12,375 minutes included from Free to Business ($990/mo), 4 to 40 concurrent calls, $0.16/min burst pricing above your limit, and LLM usage billed on top. ElevenLabs adds no telephony fee; your carrier bills you directly.

Pick Bland AI if you want one predictable per-minute rate with no token or model bills, Conversational Pathways for scripted flows, and a free start with an inbound number credit. Plan for its slower replies (1.86 s median on our calls) and its Start caps of 100 calls a day.

Pick ElevenLabs Agents if speed and voice quality come first: tied with Retell AI for the fastest median reply on our phone-call tests and fastest in Round 4, 13 of 15 receptionist test calls passed, and the base $0.08/min rate. Budget for the LLM on top, and note that BAAs are only on its Enterprise plan (Bland also keeps its BAA to Enterprise).

Sources: Bland AI · ElevenLabs Agents

Bland AI vs ElevenLabs Agents: prices and limits

	Bland AI	ElevenLabs Agents
Per-minute rate	Start: $0.14/min. Build: $0.12/min. Enterprise: custom	$0.08/min on every plan (included minutes first, then $0.08 per extra minute)
Platform fee	Start: $0. Build: $299/mo	Free $0, Starter $6, Creator $22, Pro $99, Scale $299, Business $990 a month (first-month discounts on Starter and Creator)
What the rate includes	LLM, speech-to-text and text-to-speech (“no token charges”)	Voice, speech-to-text and hosting. The LLM is billed on top by model
Telephony	Billed separately: your own carrier (Twilio or SIP) or Bland’s Twilio at pass-through cost	No ElevenLabs telephony fee; your Twilio or SIP provider bills you directly
Transfers	$0.05/min on Start, $0.04/min on Build (none if you bring your own telephony)	Not priced separately on the pricing page
Concurrency	10 on Start, 50 on Build, custom on Enterprise	4 (Free) up to 40 (Business); burst up to 3× your limit at $0.16/min
Volume caps	Start: 100 calls a day and an hour. Build: 2,000 a day, 1,000 an hour	No daily call cap listed
Free start	2 credits plus an inbound number ($15/mo value), no card	Free plan with 15 call minutes a month
HIPAA BAA	Enterprise plan	Enterprise plan
1,000 talk minutes a month	$140 on Start (plus telephony)	$99 on Pro (1,238 minutes included), plus LLM and telephony
5,000 talk minutes a month	$700 on Start, or $899 on Build (plus telephony)	About $400 on Pro or Scale (included minutes + $0.08 extra), plus LLM and telephony

Bland AI

Per-minute rate: Start: $0.14/min. Build: $0.12/min. Enterprise: custom
Platform fee: Start: $0. Build: $299/mo
What the rate includes: LLM, speech-to-text and text-to-speech (“no token charges”)
Telephony: Billed separately: your own carrier (Twilio or SIP) or Bland’s Twilio at pass-through cost
Transfers: $0.05/min on Start, $0.04/min on Build (none if you bring your own telephony)
Concurrency: 10 on Start, 50 on Build, custom on Enterprise
Volume caps: Start: 100 calls a day and an hour. Build: 2,000 a day, 1,000 an hour
Free start: 2 credits plus an inbound number ($15/mo value), no card
HIPAA BAA: Enterprise plan
1,000 talk minutes a month: $140 on Start (plus telephony)
5,000 talk minutes a month: $700 on Start, or $899 on Build (plus telephony)

ElevenLabs Agents

Per-minute rate: $0.08/min on every plan (included minutes first, then $0.08 per extra minute)
Platform fee: Free $0, Starter $6, Creator $22, Pro $99, Scale $299, Business $990 a month (first-month discounts on Starter and Creator)
What the rate includes: Voice, speech-to-text and hosting. The LLM is billed on top by model
Telephony: No ElevenLabs telephony fee; your Twilio or SIP provider bills you directly
Transfers: Not priced separately on the pricing page
Concurrency: 4 (Free) up to 40 (Business); burst up to 3× your limit at $0.16/min
Volume caps: No daily call cap listed
Free start: Free plan with 15 call minutes a month
HIPAA BAA: Enterprise plan
1,000 talk minutes a month: $99 on Pro (1,238 minutes included), plus LLM and telephony
5,000 talk minutes a month: About $400 on Pro or Scale (included minutes + $0.08 extra), plus LLM and telephony

Talk-time examples only, at list prices read on bland.ai/pricing and elevenlabs.io/pricing/agents on Oct 23, 2026. Bland Start is cheaper than Build until about 14,950 minutes a month. ElevenLabs LLM cost depends on the model you pick, so its real per-minute cost is higher than $0.08.

Questions

Is Bland AI or ElevenLabs Agents cheaper?

On list price per minute, ElevenLabs is cheaper: $0.08/min vs Bland’s $0.14/min on Start. But Bland’s rate includes the LLM, and ElevenLabs bills the LLM on top, so the gap narrows with a large model. At 1,000 talk minutes a month it’s $140 on Bland Start vs $99 on ElevenLabs Pro before the LLM. Telephony is extra on both.

Which is faster on real phone calls?

ElevenLabs Agents. On Cozzo’s Oct 20 test calls (11 calls each, vendor defaults) its median reply was 1.04 s vs 1.86 s for Bland AI. In Round 4 receptionist calls it was 1,060 ms vs 1,940 ms.

How did they do on Cozzo’s receptionist test?

ElevenLabs Agents passed 13 of 15 Round 4 calls and Bland AI passed 10 of 15. Both failed 2 of 3 new-patient booking calls, where the caller’s name and callback number had to be read back exactly. Bland kept talking 2.68 s after the caller cut in on both scripted interruptions, over our 2.0 s limit, and gave emergency advice on 2 of 3 emergency calls vs 3 of 3 for ElevenLabs.

Do Bland AI and ElevenLabs sign a HIPAA BAA?

Both list a BAA only on their Enterprise plans, per their pricing pages on Oct 23, 2026.

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