HIPAA Voice AI for Medical Offices (2026)
If a voice agent will hear patient health information, you need a vendor that will sign a HIPAA business associate agreement (BAA) — get that BAA in writing before PHI touches the line. The picks below are the same HIPAA-ready tools on our medical-offices page: Retell offers a self-serve BAA with no extra fee, Vapi lists a HIPAA add-on at $2,000/mo (DPA + BAA), and Lindy and Thoughtly offer a BAA on their Enterprise plans. Popular front-desk tools are riskier for patient calls: Smith.ai says it is not HIPAA-compliant and cannot handle PHI. Retell and Vapi are build-your-own platforms, so you or an agency set up the agent. Use the finder with HIPAA required, or see the medical offices page, to match volume and skill.
Verified HIPAA-ready voice platforms for medical offices: Retell AI, Vapi, Lindy and Thoughtly, and what to check before PHI hits the line.
| Tool | Starting price | Best for |
|---|---|---|
| $0 platform fee; $0.07–$0.31/min for voice agents | Teams that want a no-code flow builder plus an API with itemized per-minute pricing | |
| $0 to start; $0.05/min Vapi hosting, models billed pass-through at cost | Developers who want to choose their own LLM, transcriber, voice and telephony provider | |
| $29.99/user/mo (3,000 credits) | Teams wanting an AI assistant that also handles calls | |
| Not published (sales quote) | Inbound lead teams wanting voice, SMS and email in one plan |
Prices from vendors' official pricing pages, checked October 14, 2026. Not sponsored; order isn't a ranking.