Smith.ai Pricing (2026): AI Receptionist Cost per Call & Plans
Smith.ai sells three ways to answer your phone, and all three bill per call, not per minute. The AI Receptionist (AI-first) is free for 25 calls a month and then starts at $150 a month for 75 calls. Hybrid lets AI answer every call and hands the important ones to a live agent, from about $2.50 a call. Human-first puts a live receptionist on every call, from $300 a month for 30 calls. Every price below is from Smith.ai's own pricing pages, read October 26, 2026. Cozzo hasn't test-called Smith.ai, so there are no measured results on this page.
Smith.ai counts calls, not minutes, so a chatty caller costs the same as a quick one. Count last month's calls (not minutes), then find your row in the table below. Under 25 calls a month? The AI Receptionist is free.
Smith.ai pricing 2026: AI Receptionist free for 25 calls, Pro from $150/mo for 75 calls ($2/call). Hybrid and live-receptionist plans and monthly costs.
Smith.ai AI Receptionist plans (AI-first)
AI answers every call 24/7. All plans include Quality Studio (test before you go live), recording, transcription and summaries, lead qualification and routing, AI scheduling (Calendly and more) and native integrations such as Clio and Zapier.
Free
$0/month
- Calls
- 25
- Per call
- Free
- Extra call
- $3.00
Self-serve; no live onboarding or phone support.
Pro 75
$150/month
- Calls
- 75
- Per call
- $2.00
- Extra call
- $2.50
Adds dedicated onboarding, an account manager, live phone, email and chat support, custom SMS branding.
Pro 150
$270/month
- Calls
- 150
- Per call
- $1.80
- Extra call
- $2.30
Same features as Pro 75 (Smith.ai shows it as 10% off per call).
Pro 300
$500/month
- Calls
- 300
- Per call
- $1.67
- Extra call
- $2.17
Same features as Pro 75 (17% off per call).
Enterprise 300
$500/month
- Calls
- 300
- Per call
- $1.67
- Extra call
- $2.17
Smith.ai builds and runs it: full-service setup, custom AI prompting, unlimited custom integrations, multi-location support, priority support.
Enterprise 500
$800/month
- Calls
- 500
- Per call
- $1.60
- Extra call
- $2.10
Same as Enterprise 300 at a lower per-call rate.
Enterprise 1,000+
Custom
- Calls
- 1,000+
- Per call
- Custom
- Extra call
- Custom
Quoted by sales. Smith.ai also mentions a 6-month plan with rollover calls and a lower rate (talk to sales).
Test calls are included up to your call allowance and simulated calls up to twice it (50 on Free). Calls from 20 million+ known spam numbers are blocked and don't count, and you can remove up to 10% of a cycle's calls as spam. Month to month, 30 days' notice to cancel. Source: smith.ai/pricing/ai-receptionist
What a month of Smith.ai costs, by call volume
AI-first and Human-first are Cozzo's math: the cheapest published plan for that many calls, including extra-call fees. The two Hybrid columns are Smith.ai's own estimates, copied from its Hybrid pricing page.
30 calls a month
- AI-first
- $15
- Hybrid: New Client Priority
- $117
- Hybrid: Highest Touch
- $135
- Human-first
- $300
75 calls a month
- AI-first
- $150
- Hybrid: New Client Priority
- $218
- Hybrid: Highest Touch
- $263
- Human-first
- $810
90 calls a month
- AI-first
- $187.50
- Hybrid: New Client Priority
- $252
- Hybrid: Highest Touch
- $306
- Human-first
- $810
150 calls a month
- AI-first
- $270
- Hybrid: New Client Priority
- $405
- Hybrid: Highest Touch
- $495
- Human-first
- $1,440
300 calls a month
- AI-first
- $500
- Hybrid: New Client Priority
- $771
- Hybrid: Highest Touch
- $951
- Human-first
- $2,100
500 calls a month
- AI-first
- $800
- Hybrid: New Client Priority
- $1,250
- Hybrid: Highest Touch
- $1,550
- Human-first
- $3,800
AI-first: 30 calls = Free plan + 5 extra × $3.00; 90 calls = Pro 75 + 15 × $2.50. Human-first: 75 calls on Basic ($810) beats Starter plus 45 extra calls ($817.50); 150 calls = Basic + 60 × $10.50; 500 calls = Pro + 200 × $8.50. Smith.ai's own Hybrid table lists “full human support” lower than its Human-first plan cards at 75, 150 and 500 calls ($750, $1,350 and $3,500), so ask Smith.ai which applies to you. None of these include add-ons.
Smith.ai Human-first plans (live receptionists)
A live, North America-based receptionist answers every call, 24/7. Plans include lead screening and intake, a dedicated local or toll-free number (or port yours free), the first CRM integration and no setup fees.
Starter
$300/month
- Calls
- 30
- Per call
- $10.00
- Extra call
- $11.50
1 free transfer destination.
Basic
$810/month
- Calls
- 90
- Per call
- $9.00
- Extra call
- $10.50
2 free transfer destinations.
Pro
$2,100/month
- Calls
- 300
- Per call
- $7.00
- Extra call
- $8.50
10 free transfer destinations.
Enterprise
Custom
- Calls
- Custom
- Per call
- Custom
- Extra call
- Custom
Quoted by sales.
Per-call rates are Cozzo's division of the plan price by its calls. Smith.ai offers a 30-day money-back guarantee (up to $1,000, overage not included) and 10% off if you pay for 12 months. Spam and wrong numbers don't count if your forwarded lines pass caller ID. Source: smith.ai/pricing/receptionists
How it compares on published pricing
Smith.ai- Starting price
- Free (25 calls/mo); Pro from $150/mo
- Best for
- Professional services (e.g. law firms) wanting per-call pricing and integrations like Clio
Rosie- Starting price
- $49/mo (250 min)
- Best for
- Solo owners and small businesses that miss calls
Dialzara- Starting price
- $29/mo
- Best for
- Very small businesses with low call volume on a budget
Goodcall- Starting price
- $79/mo
- Best for
- Trades and local shops booking work by phone
My AI Front Desk- Starting price
- $99/mo ($79/mo billed annually)
- Best for
- Growing small businesses wanting voice, chat and text in one front-office plan
Trillet- Starting price
- $49/mo (150 min)
- Best for
- Solo owners, plus agencies reselling voice AI under their own brand
Cost at your call volume
Every pick that publishes computable prices, priced in the unit it actually bills: minutes, calls or unique callers. Cheapest first; change the numbers to match your business.
Your numbers are remembered on this device and carried to Cozzo's other cost calculators.
1.Goodcall
$94.80/mo
Lowest at these numbers
Starter: $79 plan covers 100 unique callers + 20 extra × $0.79 = $15.80.
Billed on unique callers (120 at your numbers). Billed per unique customer per month, with no per-minute charges, so repeat calls from the same person and long calls don't add cost. Pricing page
2.Trillet
$139/mo
AI Receptionist: $49 plan includes 150 min + 450 extra min × $0.20 = $90.
Billed on minutes (600 at your numbers). Inbound-only receptionist plan: 150 min included, then $0.20/min. Pricing page
3.Rosie
$149/mo
Scale: $149 plan includes 1,000 min.
Billed on minutes (600 at your numbers). English & Spanish on every plan. No overage rate is published, so Cozzo picks the smallest plan that covers your minutes. Pricing page
$189/mo
Business-in-a-Box: $99 plan includes 200 voice min + 1,000 overage credits (about 40 min) + 360 extra min × $0.25 = $90.
Billed on minutes (600 at your numbers). 200 voice minutes plus a monthly pool of 1,000 overage credits (about 40 more minutes). After that each minute is 25 credits ($0.25) via auto-reload. The vendor moves businesses above 25 interactions a day to custom Partner/Enterprise pricing. Pricing page
5.Dialzara
$239/mo
Business Plus: $199 plan includes 500 min + 100 extra min × $0.40 = $40.
Billed on minutes (600 at your numbers). Overage billed per minute above each plan's bucket. Bilingual (EN/ES) starts on Business Pro. Pricing page
6.Smith.ai
$385/mo
Pro 150: $270 plan covers 150 calls + 50 extra × $2.30 = $115.00.
Billed on calls (200 at your numbers). Billed per call, so call length doesn't matter. Calls from known spammers are filtered out and don't count; Smith.ai also lets you remove up to 10% of calls a cycle as spam (re-checked 2026-10-23). At 1,000+ calls a month Smith.ai quotes custom pricing. Pricing page
Assumptions: published monthly prices before tax, cheapest plan that fits, no annual discount, no add-ons, English calls. Plans without a published overage are only used up to their included amount.
What to check before you choose
- Count calls, not minutes. Smith.ai bills every answered call the same, so long calls are where it beats per-minute receptionists like Rosie or Dialzara, and lots of very short calls are where it loses.
- Stay on Free while you're small. 25 calls a month cost nothing and 30 calls cost $15, so a quiet office can run the AI Receptionist for free or close to it.
- Don't move to Pro just for price. On Free, 75 calls cost $150 (50 extra × $3.00), the same as Pro 75, so below 75 calls Free is cheaper. Pro earns its fee with onboarding and live support, and with lower extra-call rates once you pass 75.
- Pick the right Pro size. 90 calls cost $187.50 on Pro 75 with extra calls but $270 on Pro 150, so only move up once you regularly pass about 123 calls.
- Price add-ons in. On Human-first plans booking appointments is $1.50 a call and recording is $0.25, which can add a lot to a $7 to $10 call.
- Healthcare? Smith.ai says it is not HIPAA-compliant, so patient calls with health details need a vendor that signs a BAA.
- Compare like with like. Smith.ai's AI-first, Hybrid and Human-first are three different services; most AI receptionist rivals only compete with AI-first.
Questions people ask
How much does Smith.ai cost?
Smith.ai's AI Receptionist is free for 25 calls a month ($3.00 per extra call), then Pro is $150 a month for 75 calls, $270 for 150 or $500 for 300, and Enterprise is $500 for 300 or $800 for 500 calls with full-service setup. Live-receptionist (Human-first) plans are $300 a month for 30 calls, $810 for 90 and $2,100 for 300. Prices from smith.ai, read October 26, 2026.
Is Smith.ai's AI receptionist free?
Yes, for up to 25 calls a month. After that the Free plan charges $3.00 per call. It includes 24/7 AI answering, recording, transcription, lead qualification, AI scheduling and integrations like Clio and Zapier, but not live onboarding or phone support.
How much does Smith.ai charge per call?
On the AI Receptionist it's $2.00 a call on Pro 75 ($150/month), $1.80 on Pro 150, $1.67 on Pro 300 and $1.60 on Enterprise 500, with extra calls at $2.50, $2.30, $2.17 and $2.10. Hybrid starts at about $2.50 a call and Human-first at $7 a call on the $2,100 Pro plan.
Does Smith.ai charge per minute?
No. Every Smith.ai plan bills per call, whatever the length. A call that starts with the AI and is handed to a live agent counts as one call on Hybrid.
How much is Smith.ai's live receptionist service?
Human-first plans are Starter $300 a month for 30 calls ($11.50 per extra call), Basic $810 for 90 ($10.50 extra) and Pro $2,100 for 300 ($8.50 extra), with custom Enterprise plans. There's a 30-day money-back guarantee and 10% off for 12-month plans.
What does Smith.ai Hybrid cost?
From about $2.50 a call. Live-agent calls are about $4.80 and AI-handled calls about $1.80, so the price depends on the preset: New Client Priority from $2.50, Highest Touch from $3.10 and After Hours Only from $3.70 a call. Smith.ai estimates 300 calls a month at about $771 to $1,131.
Do spam calls count on Smith.ai?
Calls from more than 20 million known spam numbers are blocked before the AI answers and don't count. On the AI Receptionist you can also remove up to 10% of a billing cycle's calls as spam. On Human-first plans spam and wrong numbers aren't charged if your forwarded lines pass caller ID.
Does Smith.ai require a contract?
No. All plans are month to month. For the AI Receptionist, Smith.ai asks for 30 days' notice to cancel, and you can change plans at any time by emailing Smith.ai support.
Is Smith.ai HIPAA compliant?
No. Smith.ai's own FAQ says it is not HIPAA-compliant and can't handle calls involving protected health information. It works with medical and dental offices for non-PHI calls such as FAQs, messages and transfers.
Is Smith.ai cheaper than other AI receptionists?
It depends on call length. At 75 calls a month Smith.ai Pro is $150 whatever the length. Per-minute services can be cheaper for short calls: for example Rosie is $49 a month for 250 minutes and Trillet $49 for 150 minutes. Goodcall bills per unique caller ($79 a month for 100). Use the calculator on this page with your own calls and length.
Ready to look closer? See Smith.ai’s full listing and price history → Or weigh the options in Smith.ai Alternatives: AI Receptionists Compared.
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Prices from vendors' official pricing pages, checked October 26, 2026. Not sponsored; order isn't a ranking.