Cognigy
Enterprise Customer ServiceEnterprise conversational AI for contact centers.
- Price
- Not public — contact sales
- Best for
- Enterprise contact centers deploying voice and chat AI agents (NiCE Cognigy)
Last verified against the vendor’s own page · How we verify
Cognigy pricing breakdown
Enterprise license; billed by conversations (and Voice Gateway concurrent lines)
- Standalone Cognigy: billable conversations (up to 50 user inputs / 24 hours = 1 conversation)
- Voice Gateway: packages of concurrent lines; overages if peak exceeds purchased lines
- Knowledge AI: licensed by Knowledge Chunks and Knowledge Queries (separately)
- NiCE CXone customers: digital = up to 50 end-user messages/24h; voice = up to 10 min/call per conversation
Key features
- Voice AI Agents for inbound self-service, routing and outbound
- Speaks over 100 languages; real-time translation for agents
- Agent Copilot for human agents across channels
- Integrates with existing contact-center and enterprise systems (no rip-and-replace claim)
- Named a Leader in the Forrester Wave™ 2026 for Conversational AI Platforms for Customer Service