Decagon
Enterprise Customer ServiceAI agents for enterprise customer support across chat, email and voice.
- Price
- Not public — contact sales
- Best for
- Enterprise CX teams that want to own and iterate AI support agents across chat, voice and email
Last verified against the vendor’s own page · How we verify
Decagon pricing breakdown
Per-conversation or per-resolution (enterprise quote)
- Per-conversation: fixed rate per incoming conversation; volume pricing available
- Per-resolution: higher rate only for fully resolved conversations; no charge for escalations
- Dollar rates not published; Decagon says most customers choose per-conversation
Key features
- Agent Operating Procedures (AOPs): workflows in natural language
- Unified chat, voice and email on one intelligence layer
- Duet proposes agent improvements with human approval
- Testing, observability and experimentation built in
- SOC 2 Type II, HIPAA, GDPR, PCI and ISO 27001 (per Decagon vs Sierra page)