Conversational AI agents for customer experience, across chat and voice.
- Price
- Not public — contact sales
- Best for
- Large brands wanting CX agents across chat, voice and messaging with outcome-based pricing
Last verified against the vendor’s own page · How we verify
Sierra pricing breakdown
Outcome-based (quote only); blended/consumption available for some use cases
- Outcome-based: pay when agreed outcomes are achieved (e.g. resolved support, saved cancellation, upsell); unresolved/escalated usually not charged
- Blended: routing or greeter-style interactions can use consumption (per conversation count)
- Dollar rates not published
Key features
- One agent across chat, SMS, WhatsApp, email, voice and ChatGPT
- 59 languages (product page); Decagon's comparison page cites 58
- Ghostwriter builds agents from SOPs, transcripts and plain English
- Explorer, Monitors, Experiments and observability for agent performance
- Connects to systems of record (orders, CRM) for end-to-end tasks
- Sierra states 40% of the Fortune 50 partner with Sierra